Rules of operation and conditions of shop

Free Delivery

Orders over 600 PLN net value will be delivered to any place in Poland free of charge.

Orders over 200 EUR net value (or the equivalent in USD) will be delivered to any place in European Union (except Poland) free of charge.

You can make the choice of delivery type by choosing an appropriate option when finalising your online shopping.

You can get the detailed information about delivery, in the Delivery type section.

How to search

Search by 3 options:

• Precise search engine with prompter - ideal if you do not know the error-free code of a product. It will give you a list of proposals.
• The drop-down menu at the top of the screen - search products by application
• The menu on the left side of the screen - search by industry type

Registration

To become a customer of our e-shop it is enough to fill in and send to us this personal data form. After verification, we will send your entry code to you. Logging in guarantees:

• possibility to shop online
• use of special promotions,
• to check your individual or quantity discounts,
• to see your shopping history,
• to control pending orders,
• to control your obligations to our company.

Please treat your login information as confidential and do not show to any third persons. An order placed by anyone else using your e-mail and password will be shipped to the address given in the registration form, at the charge of a registered user.

Online orders from outside European Union will be treated as a question about the offer - they do not obligate to purchase. After calculation of total transportation costs we will present the final offer.

Offers

An offer for interesting products you can make by yourself. You do not even need to be a registered user.

You can prepare an offer for one or for a few products. Just add them to your cart, checkout (you don't have to buy anything). You'll see "Prepare an offer" button under the cart.

You can log in - then the offer fills up with your or your company's data. Without logging in, you can simply fill in a special form with your data. After the form is filled in, press "Show the offer" button.

Next you can print or save the created document.

Prices

Presented in e-shop www.spirit-spray.com prices are realized only for orders placed via this e-shop.

On the products cards net prices ex-works are shown but in the cart summary we complement price information of statutory VAT 23%. Export invoices and invoices for clients from EU countries, who have been authorized to carry out transactions between the EU countries (have valid VAT EU Number), are made out with 0% VAT.

We reserve the right to cancel transactions, in a situation where, for technical reasons, the price shown on the Internet is wrong, and a customer would not accept the correct amount. Costs arising from this title will not charge customers.

Return Policy

Every customer has a right to resign from the ordered products within 10 days from the date of receipt. During this period customer must inform the seller (Strima Sp. z o.o.) in writing about the resignation and return the goods within 14 days. Returned goods must be unused and undamaged and together with document of sale. In such case we will give your money back to you - in cash or by transfer on your bank account. If payment was made by card, a refund will be made on the card which was use to made the payment. The shipping cost of the returned goods shall be borne by the customer.

All complaints are dealt with within 14 working days from the date of receipt by the seller in writing. In case of a complaint relating to goods purchased on www.spirit-spray.com, it is necessary to provide faulty goods with document of purchase. Period of 14 working days to respond to the complaint is counted from the date of receipt by the seller of the complained goods.
Complaints can be lodge by post or electronically at: sos@spirit-spray.com

Good to know - Delivery

Customers from the European Union

Orders over 200 EUR net value (or the equivalent in USD) will be delivered to any place in European Union (except Poland) free of charge.

Deliveries are realized with a courier company chosen by Strima Sp. z o.o., depending on the parcel's character and parameters. The cost of parcels' delivery to every place in European Union, including insurance, amounts to:

• 15 EUR + VAT

Shipment costs are automatically invoiced as a separate position.

Companies:
For all orders from EU countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Germany, Greece, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands and United Kingdom, all we need is a confirmed VAT/turnover tax identification number. You'll get an invoice with zero VAT value. No more arduous customs clearance, just an invoice!

Private customers:
You'll get our products directly to your address (in such a case, the assortment has an added VAT value according to the Polish rate, 23%).

• Delivery type:
• Courier forwarder or regular post at my charge
• I will organize the transport myself, please confirm FOB conditions

We do not charge any additional fees - you pay only for the goods and their transport. In case you don't pick up the shipped product(s) (unjustified) - they will go back to Strima Sp. z o.o. and you will be charged for preparing the shipment and transport.

Customers out of the European Union

All ordered and available products will be shipped after customs clearance.

Our offer is ex-works, Swadzim/Poznan Poland. When finalising order, the Customer chooses payment and delivery type.

• Delivery type:
• CIP - delivery with insurance
• I will organize the transport myself, please confirm FOB conditions

If you let us organize the transport, you will be informed about its costs every time before shipment.

We do not charge any additional fees - you pay only for the goods and their transport.

Customers from Poland

Orders placed before 2 PM (14.00 GMT+1) working day, will be shipped the same day.

Orders over 600 PLN net value will be delivered to any place in Poland free of charge.

Deliveries in Poland are realized with the Polish Post or a courier forwarder, depending on the parcel's character and parameters. The cost of parcels' delivery to every place in Poland, including insurance and pay on delivery costs, amounts to:

• 18 PLN + VAT

Shipment costs are automatically invoiced as a separate position and therefore invoice gross value equals the value of pay on delivery.

We do not charge you with any additional fees - you pay only for the goods and their transport. In case you don't pick up shipped product(s) (unjustified) - they will go back to Strima Sp. z o.o. and you will be charged for preparing the shipment and transport.

You make the choice of delivery type [by choosing an appropriate option] when finalising shopping. There's also a possibility of direct reception.

• Delivery type:
• By post
• By forwarder

Payment

You choose the payment method at the last step of your order.

Customers from the European Union (except Poland) can choose:

• Payment method
• Payment in advance
• Cash at personally receipt
• Payment card

Customers out of the European Union can choose:

• Payment method
• Money transfer in advance (please tick OUR as details of transfer, it means that the buyer covers all bank charges)
• Irrevocable letter of credit
• Payment card

Customers from Poland have the choice:

• Payment method
• Payment in advance
• Pay on delivery
• Cash at personally receipt
• Payment card or ePrzelew (eTransfer)

ePrzelewy (eTransfers) are implemented in a way that the customer who purchase in the online shop chose online payment as a payment method, and is redirected to the transactional service of the bank. After login customer receives a transfer form with the appropriate amount, transfer title and datarecipient, all ready to accept. After accepting the transfer, the customer returns to the online shop.
Online payments support by eCard S.A. company.

Detailed transfer data:

Bank account’s owner: Strima Ltd, Swadzim ul. Poznanska 54, 62-080 Tarnowo Podgorne
No. of bank account (USD): PL 50 1050 1520 1000 0023 6007 6760
SWIFT: INGBPLPW
Bank name: ING Bank Slaski

In payment title please write your order number.

Purchase without a risk

We use the most secure methods of protection and data transmission. Protocol SSL encrypts, validates and ensures the integrity of the message. After login in (connecting with secure WWW site) the user is informed about this. Domain "http" changes into "https" and in the bottom right side of the Internet Explorer browser bar appears padlock symbol. In Firefox and Opera browsers padlock symbol appears on the navigation bar. By clicking on the padlock symbol you can check the identity of the server www.spirit-spray.com, which authenticity is confirmed by the GeoTrust certificate.

While card payment customer's data are sent directly to the operator, without the seller's interference. For MASTERCARD and VISA cards we use triple domain authorization system, which provides the highest level of security. This is the first rate world standard, which ensures SAFE SHOPPING on the Internet.

Payment cards accepted on www.spirit-spray.com

We realize electronic payments through the leading operator in Poland - eCard. The Customer's data are sent directly to the operator, without the seller's interference. It guarantees better security, than by traditional terminal card payment.

Payment cards: • Visa • Visa Electron • MasterCard • MasterCard Electronic • Maestro

ePrzelewy (e-Transfers): • Płać z ING (ING Bank Śląski) • Płać z BOŚ (Bank Ochrony Środowiska) • Millennium - Płatności Internetowe (Bank Millennium) • Eurobank płatność online (Euro Bank S.A.) • Credit Agricole Bank Polska S.A. • mTransfer (mBank) • Płacę z inteligo (inteligo) • MultiTransfer (MultiBank) • Przelew24 (Bank Zachodni WBK) • Płać z Nordea (Nordea) • Przelew z BPH (Bank BPH) • Płacę z iPKO (PKO BP) • Pekao24Przelew (Bank Pekao) • Płacę z City Handlowy (CitiBank Handlowy) • MeritumBank Przelew (Meritum Bank) • Płacę z Alior Bankiem (Alior Bank) • PayWay Toyota Bank (Toyota Bank)

Semi-Automatic transfers: • Deutsche Bank Polska S.A. • Plus Bank S.A. • Kredyt Bank S.A. • Raiffaisen Bank Polska S.A.

Security of personal data

According to the Act of 29.08.1997 "On Protection of Personal Data" (Journal of Laws No. 133 item 883., and subsequent amendments) we assure the protection of all personal data which have been obtained in the course of commercial activities and the realization of your orders in our online shop.

We assure you that personal data of our customers will be processed only for the purpose of the contract (order) and for marketing purposes.

In the cases and under the conditions specified in the Act of 29.08.1997 "On Protection of Personal Data" (Journal of Laws 2002, No. 101, item. 926, and subsequent amendments), customers have the right to demand that the data be completed, updated, rectified, temporarily or permanently suspended or erased, if they are incomplete, outdated, untrue or collected in violation of the DPA, or if they are no longer required for the purpose for which they were collected. Customers also have the right to file a substantiated demand in writing, in certain cases, to have the data processing halted.

Strima Sp. z o.o. will not process or make available to others the data about the customers, and purchases made by the customers.